Terms and conditions for link payments

1. Glossary of the most important terms used in the Terms and Conditions

Seller – NL Clinic Pierzyńscy Spółka Jawna, ul. Obroki 68, 40-833 Katowice, NIP: 6443075075, REGON 277804910, KRS 0000103646.

Service – a service provided by the Seller to the Customer on the basis of a contract concluded between the parties via the Store of the online Service, within an organised system for concluding distance contracts, without the simultaneous physical presence of the parties.

Terms and Conditions – these Terms and Conditions.

Buyer, Customer – a person with the capacity to perform legal acts, in particular to conclude a contract of sale, using the Store / Service and placing an Order through it. Buyers may be Consumers or Individual Entrepreneurs.

Payment – the payment made by the Customer to the seller in order to fulfil a monetary obligation arising from a transaction between the Customer and the Acceptor, which constitutes a single payment transaction within the meaning of the Act of 19 August 2011 on payment services.

Order – a declaration of intent by the Buyer aiming to conclude a distance contract of sale of Goods via the Store, specifying at least the type and number of Goods or Services being ordered.

2. General provisions

• These terms and conditions set out the rules for using link payments available to NL Clinic patients.
• Link payments are a form of payment in which the patient receives a special link enabling payment for the deposit-based services offered by NL Clinic.
• Link payments are handled by an external payment service cooperating with NL Clinic.
• Using link payments is voluntary and possible after the patient has given consent.

3. Registration details

NL Clinic Pierzyńscy Spółka Jawna, with its registered office at ul. Obroki 68, 40-833 Katowice, NIP: 6443075075, website: https://nl-clinic.pl/, is the entity responsible for fulfilling Orders. All obligations arising from these Terms and Conditions are binding on this entity.

4. Contact details

Any questions or doubts regarding the fulfilment of Orders can be raised via:

• Phone: 881 202 202 and 32 250 48 28
• E-mail: recepcja@nl-clinic.pl
• Correspondence address: ul. Obroki 68, 40-833 Katowice.

5. Currency of sale

The price list is available on the dental price list page. Prices are expressed in Polish zloty and are net prices.

6. Order fulfilment methods

• In order to register for a deposit-based treatment, the patient receives a payment link at the e-mail address they provide.
• The payment link contains all the necessary information regarding the amount due and the payment title.
• After clicking the link, the patient is redirected to a secure online payment page, where they can pay using the chosen method (payment card, bank transfer, BLIK, etc.).
• Payment must be made before the date of the visit or treatment, unless agreed otherwise.
• The payment link is valid for a specified time indicated in the message the patient receives. After this time payment may no longer be possible.
• The Order is fulfilled once the full payment has been credited to the NL Clinic bank account.
• After payment, the Order is handed over to the Customer in the chosen form: in person, by post or electronically to the e-mail address provided by the Customer.
• If the electronic form is chosen, the order will be delivered as a PDF file, which can be printed or presented at the clinic in digital form during the visit.
• NL Clinic reserves the right to refuse to fulfil an Order if irregularities in the payment or discrepancies in the Order data are found.

7. Order fulfilment time

The fulfilment time of the ordered service depends on the date of the visit agreed with the Seller.

8. Processing of card data

The service provider processes the following data:

• Payment card name;
• Payment card number;
• Card validity information (month / year);
• CVV code;
• Transaction amount.

9. Security and liability

• NL Clinic makes every effort to ensure that link payments are secure and protected against unauthorised access.
• The patient is obliged to use the payment link in accordance with its intended purpose and not to share it with third parties.
• NL Clinic is not liable for any losses resulting from unauthorised access to the payment link if the patient has not exercised due care.
• In the event of payment problems, the patient should immediately contact NL Clinic or the payment operator.

10. Withdrawal from the contract

• A Consumer may withdraw from the Sales Contract within 14 days without giving a reason.
• A Consumer may not withdraw from the contract within 24 hours before a scheduled treatment.
• The period specified in point 1 begins from the delivery of the Product to the Consumer or a person indicated by them other than the carrier.
• A Consumer may withdraw from the Contract by submitting a formal Declaration of Withdrawal from the Contract to the Seller. To meet the withdrawal deadline it is sufficient for the Consumer to send the declaration before the deadline expires.
• The declaration may be sent by traditional post or electronically, by sending the Declaration of Withdrawal from the Contract to one of the contact addresses given in these Terms and Conditions.
• In the event of withdrawal from the Contract, the Seller shall promptly refund the funds paid by the Consumer. The refund is made no later than within 14 days of receiving the Consumer's declaration of withdrawal.

The right to withdraw from a distance contract does not apply to a Consumer in respect of a Contract:

• for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the service began that once the Seller had performed the service they would lose the right to withdraw from the Contract;
• for the delivery of digital content not stored on a tangible medium, if performance began with the express consent of the Consumer before the withdrawal deadline and after the Consumer had been informed by the Seller of the loss of the right to withdraw from the Contract.

11. Complaints

• If defects in the delivered Service are found, the Customer has the right to lodge a complaint. A complaint may be lodged within 12 months of discovering the defect, but no later than within 24 months from the date of purchase. Where circumstances justify it, as part of a complaint the Customer may request a refund of the price paid, its reduction, the removal of defects, repair or replacement of the goods. A complaint may be lodged (by phone / e-mail / in writing) in line with the contact details given in the Terms and Conditions. The Seller has 14 calendar days to respond to the complaint and inform the buyer whether it has been accepted or rejected. If no information on acceptance or rejection is provided within the specified time, the complaint is deemed accepted in full.
• If a visit or treatment is cancelled by NL Clinic, the patient is entitled to a full refund.
• Refunds are made using the same payment method that the patient used for the transaction.
• Any complaints regarding payment should be reported directly to NL Clinic, and in the event of technical payment problems – to the payment operator indicated in the received link.
• If the patient does not cancel a visit or treatment sufficiently in advance and does not attend the appointment, the fee for the visit is forfeited and is not refundable. This applies both to payments made in advance and to deposits paid towards the visit.

12. Protection of personal data

• Customers' personal data is processed taking into account the applicable law – in particular provided on the basis of Art. 6(1)(a) and in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
• The controller of the personal data provided to the seller is NL Clinic Pierzyńscy Spółka Jawna, ul. Obroki 68, 40-833 Katowice.
• The Seller processes Customers' personal data for the purpose of fulfilling Orders, providing Services electronically and for other purposes set out in the Terms and Conditions. The data is processed solely on the basis of the law or in line with the consent given by the Customer.
• Providing personal data is voluntary, but failure to provide the necessary personal data may make it impossible to fulfil the Order.
• The Seller is responsible for the proper protection of the personal data entrusted to it and makes every effort to protect it against unauthorised access or use.
• To the extent necessary to fulfil the order, and in particular delivery, the Seller may transfer the Customer's personal data to the Carrier or to an entity with which the Seller cooperates in order to fulfil the order.

13. Final provisions

The Terms and Conditions are available to all Buyers and have been published electronically on the Seller's website at https://nl-clinic.pl/

Using link payments is equivalent to accepting these terms and conditions.

In matters not regulated by the Terms and Conditions, the relevant provisions of Polish law apply.

NL Clinic reserves the right to amend these terms and conditions. Patients will be informed of any changes sufficiently in advance.